Welcome to DigitalHQ Documentation

Welcome to DigitalHQ Email Hosting, your trusted partner for business-class email communication. This documentation is designed to help you set up, manage, and secure your email accounts — whether you’re an individual user, an IT administrator, or a business owner managing a growing team.

DigitalHQ is built to deliver speed, reliability, and simplicity, offering everything you need to run professional email systems with enterprise-grade security and control.

✨ What is DigitalHQ?

DigitalHQ is a managed email hosting platform that provides:

  • Custom domain email addresses (e.g., you@yourcompany.com)
  • Secure IMAP, POP3, and SMTP access
  • Webmail with modern, responsive design
  • Advanced spam filtering powered by SpamAssassin
  • Built-in support for SPF, DKIM, and DMARC authentication
  • Administrator tools for account and domain management
  • Integration with Microsoft Outlook, Apple Mail, Thunderbird, iOS, Android, and more

Whether you’re migrating from another service or setting up from scratch, DigitalHQ offers the tools and guidance to help you do it effortlessly.

🧭 Quick Start Guide

If you’re new to DigitalHQ, start here:

  1. Set Up Your Domain
  2. Add your domain in the DigitalHQ Admin Panel.
  3. Configure your DNS records (MX, SPF, DKIM, and DMARC) to ensure secure delivery.
  4. Create User Accounts
  5. Add mailboxes for yourself and your team.
  6. Configure aliases and forwarding addresses as needed.
  7. Connect Your Email Clients
  8. Access email via Webmail or connect using desktop or mobile apps.
  9. Secure Your Mailboxes
  10. Enable strong passwords and two-factor authentication (2FA).
  11. Adjust spam filtering and whitelisting rules.
  12. Start Sending & Receiving
  13. Your business email is ready to go!

💡 Why Choose DigitalHQ?

DigitalHQ is more than an email host — it’s a complete communication platform built for professionals.

🔐 Security First

We use SpamAssassin, DKIM, SPF, and DMARC to protect your emails from spam, spoofing, and phishing attacks. All messages are transmitted using SSL/TLS encryption to ensure your data stays private.

⚙️ Seamless Management

Admins can manage domains, users, and policies from a simple web interface — with no command-line knowledge required. Storage quotas, backup management, and activity logs give you complete visibility and control.

📱 Anywhere, Anytime Access

Access your email on Webmail, Outlook, Apple Mail, or mobile apps for iOS and Android. Stay synced across all devices instantly.

🧩 Integrations & APIs

DigitalHQ plays well with your existing tools — CRM systems, CMS platforms, or project management tools — using SMTP or API-based email integration.

🛡️ Security & Anti-Spam Overview

DigitalHQ’s layered security architecture ensures reliable, spam-free communication.

  • SpamAssassin Filtering Every incoming message is scanned using machine learning–based filters to detect spam, phishing, or malicious content.
  • Whitelisting & Blacklisting Customize which domains or addresses are always trusted (whitelist) or blocked (blacklist).
  • Domain Authentication Implement SPF, DKIM, and DMARC to verify legitimate senders and prevent spoofing.
  • Encrypted Communication All messages travel through TLS-secured connections.

If you manage multiple domains, DigitalHQ provides per-domain spam settings for fine-tuned control.

🧰 Tools for Users

Your users can enjoy a modern, intuitive webmail experience:

  • Compose and organize messages with ease
  • Add custom email signatures
  • Use folder-based filtering and search
  • Activate vacation responders or forwarding rules

For power users, DigitalHQ supports IMAP synchronization, desktop clients, and mobile apps with full feature parity.

🧑‍💼 For Administrators

The Admin Control Panel is the nerve center of your organization’s email ecosystem.

  • Add and manage domains, users, and groups
  • Assign storage limits and roles
  • Monitor disk usage, quotas, and server health
  • Manage global spam rules and outbound relay settings
  • Access activity logs and system notifications

Admins can also initiate backup and restore operations, ensuring no message is ever lost.

⚙️ Advanced Configuration

DigitalHQ supports advanced deployment scenarios:

  • Hybrid setups with Microsoft 365 or Google Workspace
  • Custom outbound SMTP relay for transactional mail
  • Domain-based routing and aliasing
  • Multi-domain management from a single dashboard

For developers, DigitalHQ API enables automation — from user provisioning to analytics.

🧠 Troubleshooting

We’ve included a comprehensive troubleshooting section in this documentation. Here’s a quick overview:

  • Email not sending or receiving
  • DNS verification failed
  • Spam filtering too aggressive
  • Webmail loading issues
  • Password reset problems

Each guide provides clear diagnostics, step-by-step fixes, and when to escalate to support.

💬 Need Help?

If you need more assistance:

  • Visit the Support Center for live chat and ticketing.
  • Check Service Status for downtime or maintenance updates.
  • Browse FAQs for quick solutions to common problems.

We’re here to ensure your communication never stops.

DigitalHQ — Reliable. Secure. Scalable. Your professional email partner for a connected world.